Janelle Ward – Medium

Janelle Ward

“Research That Scales” by Kate Towsey: The Seminal, Game-Changing Guide to ResearchOps

Setting up a new research function can feel overwhelming. This enormous task is now easier because Kate Towsey has, quite literally, just…

Nov 1, 2024

“Research That Scales” by Kate Towsey: The Seminal, Game-Changing Guide to ResearchOps

Nov 1, 2024

The Confrontations of Flying Solo

After two years being a solopreneur, I’ve gained a new understanding of how my past experiences and expertise have impacted my approach to…

Jul 8, 2024

The Confrontations of Flying Solo

Jul 8, 2024

Published in

UX Collective

We already knew that

The joy of validation.

Feb 29, 2024

Close up photo of elevator push buttons

Feb 29, 2024

Published in

UX Collective

Waiting for Olivia Rodrigo concert tickets

“Even if we don’t get tickets, this is an experience in itself.”

Sep 30, 2023

A screenshot from the Ticketmaster Netherlands website — “You have been placed in the queue…”

Sep 30, 2023

Research democratization: Utopia and reality

On Wednesday I attended the first half of the People Who Do Research 2023 conference (the European-time-zone-friendly half!).

Feb 10, 2023

A person gazing into a puddle of water in cracked cement, the puddle reflecting an airplane and skyscrapers.

Feb 10, 2023

What Green Eggs and Ham and UX Research have in common

Sam-I-Am’s quest in Green Eggs and Ham is identical to our quest as UX researchers.

Jan 3, 2023

What Green Eggs and Ham and UX Research have in common

Jan 3, 2023

Published in

UX Collective

How to thrive as a UX research manager

Originally presented as a talk at User Research London 2022.

Sep 21, 2022

Two women at standing desk working

Sep 21, 2022

Want to invest in research? First, ensure your company is insights-ready

If you’re contemplating an investment in a research practice, you’ve bought into the following message: You need research insights in order…

Sep 16, 2022

Left-handed woman writing on a whiteboard, a laptop in her right arm, while a man looks on.

Sep 16, 2022

The experience of being a bicycle courier

*This story was originally written in June 2021 while I was an employee at Just Eat Takeaway.com.

May 13, 2022

A woman standing next to a bike wearing a helmet, an orange jacket and a large orange backpack meant to transport food orders.

May 13, 2022

Published in

UX Collective

Applying a firefighter model to the UX Research practice

As UX researchers, we’ve all been there: We have our research plans meticulously laid out. We envision weeks full of fascinating…

Nov 25, 2020

Firefighters battle a blaze.

Nov 25, 2020

Janelle Ward

Janelle Ward

I write about how user insights transform tech companies. 20+ years evangelizing research. 30+ years calling out the elephant in the room. janelleward.com

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